Privacy Policy

Who we are

This Privacy Policy explains how Tax Resolve Group LLC (“Tax Resolve Group,” “we,” “us,” or “our”) collects, uses, and protects your information when you visit taxresolvegroup.com, contact us, or use our services. Tax Resolve Group LLC is located at 303 N Stadium Blvd, Columbia, MO 65203, USA. You can reach us at (573) 490 3744 or admin@taxresolvegroup.com.

Information we collect

Information you give us

• Contact details such as your name, email address, phone number, and mailing address.
• Information about your tax situation that you choose to share, such as notices you received, balances, filing history, and financial information needed to review your case.
• Appointment details and any messages you send us through forms, email, phone, text message, or chat.

Information collected automatically

• Basic technical data such as browser type, device type, pages visited, and referring pages, collected through cookies and similar tools to keep the website working and to understand how it is used.

How we use your information

• To respond to your inquiries and schedule consultations.
• To review your situation and provide the services you request, including representation before the IRS or state tax agencies when you authorize us to do so.
• To send you appointment reminders, case updates, document requests, and other communications related to your inquiry or case.
• To send marketing communications, only if you have given your consent.
• To operate, secure, and improve our website and services, and to meet our legal and professional obligations.

SMS and text messaging

If you provide your mobile number and check the consent box on one of our forms, you agree to receive text messages from Tax Resolve Group LLC. Consent to receive text messages is not a condition of purchasing any service. Message frequency varies. Message and data rates may apply. You can opt out at any time by replying STOP, and you can reply HELP for help.

How we share information

We do not sell your personal information. We share information only in these situations:

• With the IRS or state tax agencies, when you authorize us to represent you or act on your behalf.
• With service providers that help us run our business, such as our CRM, scheduling, email, phone, and hosting providers, who may only use it to provide services to us.
• When required by law, regulation, court order, or professional obligations, or to protect our rights and the safety of others.
• With your consent, or at your direction.

How we protect your information

We use reasonable administrative, technical, and physical safeguards to protect your information. Tax and financial information is handled with the confidentiality expected of a tax professional. No method of transmission or storage is completely secure, so we cannot guarantee absolute security.

How long we keep information

We keep information for as long as needed to provide our services, meet legal, tax, and professional record keeping requirements, and resolve disputes.

Your choices

• Text messages: reply STOP to any message to opt out. Reply HELP for help.
• Email: use the unsubscribe link in any marketing email.
• Access and updates: contact us to request access to, correction of, or deletion of your information, subject to our legal and professional record keeping obligations.
• Cookies: you can control cookies through your browser settings.

Children

Our website and services are intended for adults. We do not knowingly collect information from children under 13.

Changes to this policy

We may update this Privacy Policy from time to time. The effective date at the top shows when it was last updated.

Contact us

Tax Resolve Group LLC
303 N Stadium Blvd, Columbia, MO 65203, USA
Phone: (573) 490 3744
Email: admin@taxresolvegroup.com

See also our Terms & Conditions.